These Terms & Conditions govern your access to and use of the winmry platform, including the winmry Sportsbook, winmry Casino, and all gaming products. Please read them carefully before registering or placing any bet.
By accessing, browsing, or using any part of the winmry platform — including the website at winmry.app, the winmry Sportsbook, winmry Casino, and all associated gaming products and services — you ("the Member") acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions ("Terms"), together with the winmry Privacy Policy, the Responsible Gaming Policy, and any product-specific rules published on the platform.
If you do not agree to any part of these Terms, you must immediately discontinue your use of the winmry platform. winmry reserves the right to modify these Terms at any time. Continued use of the platform following publication of any amendment constitutes your acceptance of the revised Terms.
To register and maintain an active winmry account, you must satisfy all of the following conditions at all times:
winmry may request documentary evidence of age and identity at any stage. Failure to provide adequate verification may result in suspension of the account and withholding of associated funds pending review.
Each individual may hold only one active winmry account. Registration of duplicate accounts — whether under the same name, email address, payment method, device, or household — is strictly prohibited. winmry reserves the right to close duplicate accounts and forfeit any associated balances where fraudulent intent is identified.
You must provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, and a valid email address. You are obligated to update this information promptly if it changes. winmry is not liable for any loss arising from inaccurate member information.
You are solely responsible for maintaining the confidentiality of your winmry login credentials. You must not share your username, password, or two-factor authentication codes with any third party. Any activity conducted through your account while your credentials are active will be deemed to have been authorised by you, whether or not you were personally involved. You must notify winmry support immediately upon discovering any unauthorised access to your account.
winmry is required to conduct Know Your Customer (KYC) verification before processing withdrawals or at its discretion during account review. Documents that may be requested include a government-issued photo identification (MyKad, passport), proof of residential address (utility bill, bank statement dated within 90 days), and proof of ownership of the payment method used for deposits. Failure to complete KYC to winmry's satisfaction may result in suspension of withdrawal privileges.
winmry currently accepts deposits and processes withdrawals via the following methods: Touch n Go eWallet, Boost eWallet, GrabPay, online banking via FPX (Maybank, CIMB, Public Bank, and other participating Malaysian banks), and USDT TRC20 cryptocurrency. winmry reserves the right to add, modify, or discontinue accepted payment methods at any time.
Minimum deposit and withdrawal thresholds apply per payment method and are displayed at the time of transaction. Amounts below the stated minimums will not be processed. winmry does not charge a platform fee on standard deposits; however, your payment provider may impose its own transaction fees.
Withdrawal requests are subject to identity verification and may be subject to review in accordance with anti-money laundering (AML) obligations. winmry targets a withdrawal processing time of under 30 minutes for verified accounts, however this is not guaranteed and processing times may extend during high-volume periods or where enhanced due diligence is required. Withdrawals will be returned to the same payment method as the original deposit where possible.
You may not fund your winmry account using credit facilities (credit cards, credit-line accounts), accounts held in a name other than your own, or any funds derived from unlawful activity. Deposits identified as originating from prohibited sources will be reversed and the account suspended pending investigation.
All bonuses, free bets, cashback offers, and promotional credits offered by winmry are subject to specific terms published at the time of the promotion. General principles applicable to all winmry promotions include:
winmry reserves the right to accept, decline, or limit any bet at its sole discretion, including but not limited to bets placed after the commencement of an event, bets placed on markets affected by a manifest error in the offered odds, or bets that exceed the platform's liability limits for the relevant event or market.
If a sporting event is abandoned, postponed beyond a period specified in the relevant market rules, or cannot be completed for any reason, bets on affected markets will be voided and stakes returned. The determination of event status is made in accordance with the official competition authority's ruling where available, or at winmry's discretion where no official ruling is issued.
In-play markets are subject to delayed acceptance to account for data transmission latency. winmry is not liable for bets placed on in-play markets based on information known to the Member but not yet reflected in the platform's live data feed. Bets identified as having been placed with prior knowledge of a determining event outcome may be voided.
Where a bet has been accepted as the result of a manifest error in pricing — including obvious data entry errors, feed failures, or technical malfunctions — winmry reserves the right to void the bet and return the stake, regardless of whether the bet has already been settled.
All casino and slot games available on winmry, including live dealer titles in the winmry Casino lobby, are supplied by third-party providers and are subject to the rules of each individual game as displayed within the game interface. The following general rules apply to all casino and slots play on winmry:
winmry is committed to promoting responsible gambling practices. The platform provides the following tools to all Members, accessible directly from the account dashboard:
Members who believe they may have a gambling problem are strongly encouraged to visit the winmry Responsible Gaming page for additional resources and support information. winmry's 21+ age policy is strictly enforced at all times.
The following conduct is strictly prohibited on the winmry platform. Breach of any of the following may result in immediate account suspension, forfeiture of account balances, and/or legal action:
All content on the winmry platform — including but not limited to the winmry brand name, logo, website design, software, databases, text, graphics, game interfaces, and any other proprietary material — is the exclusive intellectual property of winmry or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only.
You may not reproduce, distribute, modify, reverse-engineer, publicly display, or create derivative works from any winmry intellectual property without the prior written consent of winmry. Unauthorised use of winmry's intellectual property may constitute an infringement of applicable copyright, trademark, and/or other intellectual property laws.
To the maximum extent permitted by applicable law, winmry's aggregate liability to any Member in connection with any claim arising out of or related to the use of the platform shall not exceed the total net deposits made by that Member in the 30 days preceding the claim.
winmry is not liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity, arising from your use of or inability to use the winmry platform, even if winmry has been advised of the possibility of such damages. winmry does not warrant that the platform will be available at all times, free from technical faults, or compatible with all devices and operating systems.
winmry reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, winmry will provide notice to registered Members via the email address on file or through a prominent notice on the platform. The effective date of any revision will be updated at the top of this page.
Your continued use of the winmry platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept a revised version of the Terms, you must cease using the platform and may request account closure and withdrawal of your remaining balance in accordance with standard withdrawal procedures.
These Terms & Conditions shall be governed by and construed in accordance with applicable international online gaming jurisdiction laws under which winmry operates. In the event of any dispute arising from or in connection with these Terms or the operation of the winmry platform, both parties agree to attempt good-faith resolution through winmry's internal dispute resolution process before initiating any formal legal proceedings.
Disputes relating to specific bet settlements must be submitted to winmry support within 30 days of the relevant event settlement. winmry's decision on settled bets and bonus adjudications is final subject to applicable regulatory oversight.
If you have questions about these Terms & Conditions or wish to raise a formal complaint, please contact winmry's support team through the live chat facility available on the platform (24/7, average response 3–5 minutes) or by writing to:
winmry Support
[email protected]
Live Chat available at winmry.app — 24 hours, 7 days a week
A quick summary of the most important principles in the winmry Terms & Conditions for Malaysian members.
All winmry members must be 21 years of age or older. Age verification is enforced at registration and during KYC review. Underage accounts are closed immediately upon detection.
winmry accounts are denominated in Malaysian Ringgit. Touch n Go eWallet, Boost, GrabPay, FPX bank transfers, and USDT TRC20 are all accepted for deposits and withdrawals.
All winmry bonus offers carry clearly stated wagering requirements, validity periods, and game eligibility restrictions. Bonus terms are published at the point of offer — not in a separate buried document.
Deposit limits, session timers, cooling-off periods, and permanent self-exclusion are available to all winmry members from their account dashboard at any time, free of charge.
Each individual may hold only one winmry account. Duplicate accounts are closed and balances forfeited where fraudulent intent is established. winmry monitors for multi-accounting actively.
winmry's live chat support team handles bet settlement queries, bonus disputes, and account issues 24/7. Formal complaints must be submitted within 30 days of the relevant event.
Create your winmry account, deposit via Touch n Go eWallet or Boost, and access sports betting, live casino, and 500+ slots in minutes — all in Malaysian Ringgit.
For entertainment purposes only. 21+ only. Please gamble responsibly.